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Transformation Story: Leveraging The Engage Process Suite

Due to changes in the funding system councils are forced to rethink how they deliver services to their citizens. Both the changes in where funding comes from and the amount councils can spend, warrants transformation programmes that make councils smarter and more cost effective, whilst retaining a focus on service standards.

User Story Transformation Leader

That’s where Leo comes in. Leo is a Transformation leader within a council in the UK. As a Transformation Leader, he leads a team of BA’s during  projects that focus on improving business performance and drive change in the organisation.

These projects include topics such as digital transformation for new IT systems, setting up new services for the council, outsourcing activities, projects where the council works together with other organisations etc.

One of the most important aspects for Leo is the ability to take the council’s staff along in the transformation. Preferably, this is done bottom up where the teams become co-owners of the transformation and help Leo and his teams of business analysts to drive the change.


Leveraging The Engage Process Suite

In working with the Engage Process Suite Leo has experienced how the council’s core processes can be the backbone for its transformation. Many, if not all, business transformation aspects have a link to the council’s core processes and by highlighting this aspect, the core services and goals of the council are maintained and improved during each of the transformation programs.

More so, by using the processes as the central backbone, there proved to be an incredible cost advantage. Once the processes were explored and mapped for one transformation programme, they could also be successfully used for the next! The processes brought all programs together, brought efficiency and effectiveness to the programs, and got the staff thoroughly involved.

The Engage Process Suite proved to be an enabling technology due to its ease of use, its functions for linking many different data-sets to processes and process steps, and its ability to involved all staff in processes in a way that Leo and his analysts had never experienced before. Features for showing processes in many different ways and highlighting different aspects all the time, and meanwhile doing this with the ease of a comic book for literally eye-opening for the teams.


Here to help

Processes are often common ground, which means that you don’t have to map each process, from each programme from scratch. How does this work in practice? When using a new platform or tool it can be helpful to have a push in the right direction, so you know where to start.

That’s why we’ve prepared implementation guides to help our users leverage the Engage Process Suite for all of these actions. For a Transformation Leader, Who's charged with managing a large transformation programme, we recommend the following guides:

- Central Management

- Digital Process Handbook

- Risk Management


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